Hotel Operations Manager

Hotel Operations Manager Role Overview Hotel Operations Manager required for a busy, well-established hotel in central Oban. The hotel is extremely popular with tourists and coach holidays, creating a fast-paced, high-demand environment where consistent service delivery and efficient operations are essential.You will lead day-to-day hotel operations across front of house, driving performance, improving guest experience, and supporting a strong team culture focused on development and career progression. A planned refurbishment of guest rooms will also be a key operational priority during your tenure. Key Responsibilities Manage daily operations to ensure smooth running of front of house and guest-facing servicesLead and support the front of house team to deliver exceptional customer serviceMaintain and improve service standards, ensuring consistent guest satisfactionOversee operational planning for peak periods, including tourist seasons and coach holiday arrivals/departuresHandle operational issues proactively, ensuring fast resolution and high-quality outcomesCoordinate with relevant departments to support the overall guest journey and seamless service deliveryContribute to continuous improvement initiatives, including training, process improvements, and team performance developmentSupport operations during planned room refurbishment, ensuring minimal disruption and strong guest communicationEnsure compliance with relevant standards and company policies, delivering safe ..... full job details .....