Hotel Night Receptionist

A prestigious venue in Wokingham is seeking a dynamic Hotel Night Receptionist, ready to warmly welcome guests. You will ensure that all guests receive a warm welcome to the hotel, setting the scene for their stay and ensuring any needs are anticipated and actioned. This role will include running the night audit each day and settling all accounts within the hotel where necessary. The role will include working in various areas of the hotels, including reception or the assistance of the food and beverage team. In addition, some basic cleaning and security work are involved to ensure that the hotel is ready for guests each morning. This role is 36 hours per week with the potential for extra hours to cover absence when required. (Shifts between 10PM and 07AM/12AM and 9AM). The salary on offer is 12.21 per hour. Main responsibilities for the Hotel Night Receptionist are: Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard. Build relationships with guests, ensuring that they want to return to the venue. Ensure good communication with all departments throughout the hotels. Check in and check out of hotel guests, inclusive of taking payments and reconciling banking. Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary. Be familiar with and promote the hotel facilities. To oversee and run the night audit (full training will be given) to ensure that all ..... full job details .....