Hotel Duty Manager

Hotel Duty ManagerThe shifts are 630am - 330pm and 3pm to 11pm / 5 out of 7 days including evenings and weekendsBased in Uxbridge 18.57 per hour6 - 12 monthsMain accountabilities:Leading by example to develop and motivate the team.Operate the Opera Hotel Property Management System to effectively manage all guest reservations.Support completion of month end financial submission.Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time.Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes.Must be able to arrange cover or step in should there be a staff shortage on shiftObserve and monitor workers'' performance to make sure that company rules and procedures are being followed.Confer and co-operate with other department managers to co-ordinate hotel activitiesAnswer questions about hotel policies and services, and resolve customers complaints.Purchase supplies or services from outside vendorsInspect hotel for cleanliness and appearance.Co-ordinate front-office duties and resolve problems.Greet and register guests.Collect payment and cash up and record money earned and spent.Assign duties to workers and schedule shifts to suit the needs of the businessAnalyse financial information, create reports to meet the requirements of the business as requested.Coach colleagues on how to do undertake the duties of their role and ..... full job details .....