Hostel Assistant

Job Title: Hostel Assistant Location: Ballymena Hours: Full-Time, 37 hours per week, 8.30am-5pm Hourly Rate: £13.69 Duration: Ongoing temporary contract Additional Requirements: Driving licence Access to car Work on call , on a rota basis About the Role Apple Recruitment are recruiting on behalf of our client for a Hostel Assistant. This role involves assisting vulnerable applicants, supporting referrals, carrying out occupancy checks, cleaning duties, viewings, sign-ups, delivering warnings, liaising with housing advisors, and other duties as required. Key Responsibilities To provide a wide range of administrative support and act as the initial point of contact for customer queries, via multiple communication methods. To perform assigned duties and tasks, either as part of a team or individually as required, including the prioritization of own workload when necessary. To deal with incoming communications and queries from customers and stakeholders via email, post, telephone, web reports, face to face. To undertake a range of administrative duties including, but not limited to customer / stakeholder contact, data input, record keeping and reporting. To record information from customers and external stakeholders, updating Housing Executive records and systems as appropriate, and distributing information to other colleagues as necessary. To use a range of computer packages and systems to record, manage and retrieve information, e.g. Microsoft Word, Excel and Outlook as ..... full job details .....