Hosted VoIP Engineer

HOSTED VoIP TELECOMS ENGINEER We''re on the hunt for a personable, technically minded Hosted VoIP Engineer to join a growing technology business and become a key point of contact for customers needing support with their telephony systems.If you''re confident troubleshooting VoIP issues, enjoy talking to customers and like the idea of a role that combines technical know-how with a healthy dose of human interaction, this could be right up your street!Salary - 29,000 - 40,000 (depending on experience)The RoleWorking predominantly from the office, you''ll support customers with their hosted VoIP systems, handling inbound calls, resolving technical queries and guiding users through their telephony issues.You''ll be part of a friendly, customer-focused technical team, with occasional visits to customer sites when required therefore a full UK driving licence is essential.Key responsibilities for the Hosted VoIP Telecoms Engineer include,Providing technical support for hosted VoIP and telephony systemsHandling customer calls and enquiries with confidence and professionalismTroubleshooting connectivity and networking issuesDiagnosing and resolving telephony faultsSupporting customers remotely and occasionally on-siteWorking collaboratively with colleagues to deliver a great customer experienceWhat We''re Looking ForEssential experience:Previous experience working with Hosted VoIP systems is a must-haveSolid networking fundamentalsConfidence speaking directly with customers and ..... full job details .....