Hosted Services Engineer

Hosted Services Engineer Location: Remote with travel to Manchester Salary: £42,000 per annum Vacancy Type: Permanent, Full Time As a Hosted Services Engineer, your role is crucial to our organisation playing an essential part in how our customer connect to Autoflow''s bodyshop management systems (BMS) and complimenting suite of products, you will foster and facilitate market leading solutions by leveraging our hosted infrastructure estate (colocation). You will have demonstratable technical experience in management and configuration of VMWare and Hosted Network Infrastructure to manage our virtualised network and data centre environments. You are part of a team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level of service availability. Key Responsibilities Solutions and Delivery Ownership and resolution of 1st and 2nd line hosted services support tickets. Queue management and ticket prioritisation based on business impact and urgency. Escalation management with vendors and third-party providers. Accurate recording of work undertaken, resolution details and customer communications. Contribution to problem management activities and known error documentation. Supporting Major Incident response and restoration activities. Network and Infrastructure Management Manage virtualised network environments using VMWare NSX, vSphere, vSAN and other virtualisation ..... full job details .....