Hospitality Catering Manager

Job Purpose: To ensure the effective and efficient planning and delivery of the Race Day Hospitality Catering Operation working closely with the internal Catering Team as well as the External Catering Partners in accordance with the company brief, company policies and procedures, and within agreed budget and profit margins.

To support the management of internal catering and catering partners in the preparation, organisation, and execution of the Race Day Hospitality Catering Operation. To maintain an active awareness of the companys customer care objectives, demonstrating these through a collaborative team approach, professional conduct, and a proactive attitude-such as engaging in team spirit, maintaining a polite and helpful manner, and anticipating guests needs.

To contribute to the growth and evolution of events by introducing new ideas and concepts, ensuring alignment with the brand, and targeting the appropriate audiences at the right events.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.Key Responsibilities

Planning/Delivery

Ensure successful organisation of events throughout the RDH event calendar at the venue from a catering perspective.Operational responsibility for organising and documenting correctly all aspects of race day hospitality catering events from initial handover, budget management, site planning, catering and contingency planning to post event evaluation and final account reconciliation.Responsible for the building of hospitality catering areas to the required specification including the staffing plan to achieve this.Working alongside the Senior Hospitality Operations Manager and Production team to ensure robustness in planning detail, challenging requests to confirm necessity, and driving operational efficiency across all areas.External Caterers Utility requirements to be collated and fed into the Production Team in the pre-planning stages.Planning of Equipment for events ensuring any shortages are ordered through suppliers.Ensure contractors work within guidelines as set down in the appropriate certificates and permits to work (including scanning and identifying underground services where relevant).Responsible for the setup and de rig of an event and ensure that the site and venue are returned back to the venue in the same state it was handed over and complies with company standards.Work with the Senior Hospitality Operations Manager to cover all operational welfare with the catering requirements required for live events.Working with the People and Culture Team to develop our freelance pool of managers and skills sets to ensure more multi skilled staff.Client Management and Customer Service

To be one of the first point of contact for customers and provide impeccable customer services support to ensure both the needs of the customer and Silverstone are met, including sites visits and customer menu tastings.Product/Proposition Portfolio

Working to Support in the development of the Catering offer to enhance the offering which falls in line with similar events.Manage the hospitality light equipment audit and stock levels including temporary hire equipment for all short- and long-term requirementsCollaborate with the culinary team in menu planning, development, costings and service styles.Systems

Compile all event briefing packs for managers and supervisor through the correct Operating Systems.Accurately recording and communicating catering event information to all stakeholders internally and externally, and to work in partnership with the sales and marketing departments to ensure where possible events are marketed to engage a wider audience.Cost/Budget Management

Support the Senior Hospitality Operations Manager with contracts for internal and external stakeholders.Support in the reporting of all event financials to the required internal stakeholders. Conduct post event reconciliation, review and ensure all feedback is acted upon to affect positive change with agreed action plans.Ensure all purchase orders are raised in accordance with financial proceduresAccount Management

Oversee all Catering related accreditation for third party suppliers.To oversee the sustainability management for Hospitality Catering so we are supporting in the achievement of Shift to Zero.To liaise directly with internal and external suppliers and contractors to order products and services in a timely and professional mannerEnsuring that all hospitality functions are operated and delivered to the agreed KPIs and service standards.Compliance

Ensure company food safety policies and processes are adhered to.Working closely with the Senior Hospitality Manager on all governance matters, ensuring robust contingency and operational plans are in place.Responsible for the overseeing of post action reports and issues that occur with allergen scenarios or foreign body.To continually review processes and procedures to improve efficiency across departments and the business.Ensure contractors only work onsite when they have completed the appropriate documentation and are aware of the correct area(s) to work.Compiling the relevant health and safety paperwork for each event and reviewing where necessary to ensure all detail is correctly coveredTo ensure all reports are updated accurately in a timely fashion.To continuously challenge processes and procedures to ensure the department is running as efficiently and as streamlined as possible.

Team Standards and Responsibilities

To champion the department throughout the business where required.Plan accordingly the individual areas of responsibilities and workflow for the operational Hospitality delivery Team.Create a positive, proactive culture and environment within the departmentAlways promote the professional image of the company by ensuring high standards of both professionalism and personal presentation

Skills, Knowledge and Expertise

Minimum of 3 years experience working in the events industryExperience within large Event Venues desirableExperience within a 5* hospitality and catering environmentExperience in account management desirableExperience in dealing with Contract Caterers desirableExperience of dealing with international event teams desirableCommercially and operationally minded with a hands-on approachAbility to take ownership and problem solve, is proactive and self-motivatedWorks well as a team player and uses own initiativeFirst class host skills and passionate about customer serviceProven leadership ability in managing and developing teamsExcellent eye for detail, with strong organisational, time management and interpersonal skillsPersonal Licence holder desirableIOSH qualified desirableFirst Aid Trained desirableFlexible approach in working hours

including weekends.Advanced computer literacy in Microsoft productsFull clean UK driving licenceWilling to go the extra mile to delight the customerMotivates and empowers others to reach business goalsIs clear and articulate in oral and written communicationRecognises and rewards contribution of othersDemonstrates conviction in finding innovative approaches to solutionsAccepts and meets stretching ..... full job details .....