Hospitality and Client Experience Manager

Hospitality and Client Experience ManagerSalary: £30,000 - £40,000 + bonusesWe are partnering with a highly respected luxury brand to appoint a Hospitality and Client Experience Manager within their signature location.This is a rare opportunity to take ownership of the client experience journey in an environment defined by craftsmanship, discretion, and exceptional standards - while building a long-term career within a prestigious luxury business.The OpportunityThis role sits at the heart of the client journey.You will shape how clients are welcomed, hosted, and remembered - ensuring every interaction feels seamless, personal, and aligned with a truly high-end environment.Working closely with internal teams across marketing, client services and post-sale support, you will play a key role in ensuring a consistent and elevated experience across all touchpoints.This position also offers exposure to wider business operations and provides a strong platform for long-term progression within a luxury brand environment.From private appointments to exclusive in-showroom events, your focus will be on delivering a level of service that is effortless, intuitive, and quietly exceptional.Key ResponsibilitiesDeliver a polished, discreet and highly personalised client hosting experienceOversee all aspects of in-showroom hospitality, maintaining consistently high standardsCurate memorable experiences for VIP and high-net-worth clientsPlan and execute private events and exclusive client ..... full job details .....