Homeownership Manager

Home Ownership ManagerLocation: NorfolkJob Type: Full-Time, PermanentSalary: 50.746We are recruiting on behalf of a leading housing association in East Anglia for a Home Ownership Manager. This pivotal role involves leading a high-quality, customer-focused Home Ownership service across West and North Norfolk. The successful candidate will ensure compliance, excellent customer service, and the smooth delivery of all homeownership processes, including sales, staircasing, permissions, and statutory purchase schemes.Day-to-Day of the Role:Lead the Home Ownership Team, ensuring high-quality service delivery across all areas of homeownership.Oversee processes for Shared Ownership and Shared Equity resales and assignments, staircasing, sales redemptions, and re-mortgaging.Manage statutory processes including Right to Buy (RTB) and Right to Acquire (RTA), ensuring full regulatory compliance.Maintain oversight of sales progression, conveyancing, and land-related transactions including disposals, land sales, adverse possession claims, and commercial property sales.Provide expert guidance on mortgage applications, AML checks, relevant legislation, and compliance requirements linked to all homeownership activities.Act as the subject matter expert for homeowners and leaseholders.Ensure robust management of permissions enquiries and applications, aligned with policy, law, and organisational values.Lead on policy and process development, ensuring accurate reporting and audit compliance ..... full job details .....