Homeownership Assistant

5 days per week, 7 hours per day 2 days in the office, 3 days home-basedWillingness to travel for resident visits (mileage paid) - Full UK driving licence and access to a car requiredIdeal start date: 26th May, subject to compliance - Happy to interview ASAP via TeamsYour new companyYou''ll be joining a respected North West housing provider with a strong track record in delivering high-quality homeownership, leasehold and sales services. The team manages RTB/RTA, shared ownership, staircasing, service charges, repairs queries and customer support across a wide geography.Your new roleYou''ll provide essential support to the Homeownership team while a colleague is on secondment and sick leave cover (minimum 3-month contract, with potential extension). Key duties include:Homeownership admin - supporting RTB/RTA, shared ownership, sales and leasehold processesCustomer contact - mostly inbound calls with some outbound follow-ups for repairs, sales and general queriesMinute-taking - attending resident visits across Urmston, Preston, Blackburn, Harrogate and HullData and systems - updating records, logging actions, tracking cases, maintaining accurate informationGeneral admin - inbox management, document handling, scheduling, supporting officers with day-to-day tasksWhat you''ll need to succeedExperience in homeownership, leasehold, housing admin or similarIdeally previous experience with housing systems or processes such as Orchard Strong organisation, accuracy and case-tracking ..... full job details .....