Homeless Triage Officer

We''re working with a busy local authority to recruit an experienced Housing Triage Officer. This is a key frontline role, acting as the first point of contact for residents facing housing difficulties. You''ll provide clear, accurate advice, assess needs quickly, and help customers access the most appropriate housing solutions and support in line with the Homelessness Reduction Act 2017.

You''ll be part of a proactive team committed to early intervention, delivering a high standard of customer service, and preventing homelessness wherever possible.

The Role
· Respond to new enquiries, carrying out initial triage assessments to determine housing needs and risk of homelessness.
· Provide clear and practical advice on housing options, signposting customers to relevant services and schemes.
· Manage referrals to internal teams and external partners, ensuring a smooth handover and consistent follow-up.
· Maintain accurate and up-to-date case records, complying with data protection and service standards.
· Adopt a trauma-informed, inclusive approach when supporting customers, particularly those in challenging or sensitive situations.
· Work collaboratively with colleagues, landlords, and partner agencies to deliver joined-up solutions.

Key Requirements
· Previous experience in a customer-facing role, ideally within housing, homelessness, or related support services.
· Understanding of the Homelessness Reduction Act 2017, housing options, and safeguarding responsibilities.
· Strong problem-solving, communication, and organisational skills.
· Ability to work calmly and professionally under pressure.
· Empathetic approach with the resilience to manage complex or sensitive situations.
· Experience using housing or case management systems desirable.

What you need to do now
If you''re an experienced Housing Triage Officer looking for your next role, please apply today with your CV and availability.

If you have questions or want to find out more before applying, click APPLY NOW

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you''re currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.