Homeless Service Manager - Birmingham

Your new company
Our client is a well-established housing and support provider that delivers accommodation and support services to people experiencing homelessness across Birmingham. The organisation provides safe, high-quality accommodation and person-centred support to help residents overcome challenges, build independence and move towards long-term housing solutions.
Due to continued growth, there is an exciting opportunity for an experienced Service Manager to lead a dispersed homelessness accommodation service, overseeing both operational delivery and a dedicated team supporting vulnerable adults across multiple sites.

Your new role
As Service Manager, you will take responsibility for the day-to-day management of a homelessness accommodation service operating across Birmingham. Leading a team of approximately 12-17 staff, you will ensure high-quality support is delivered to residents with a range of complex needs, including mental health challenges, substance misuse, offending histories, trauma and previous rough sleeping.
You will oversee service performance, housing management, safeguarding, compliance, quality assurance and partnership work, while maintaining excellent relationships with local authorities, commissioners, community safety teams and support agencies. The role will also involve managing referrals, move-ons, voids, risk management, staff development, service audits and continuous improvement initiatives.

What you''ll need to succeed

• Previous experience managing homelessness, supported housing or housing-related support services.
• Proven experience leading and developing teams, including performance management, supervision and staff development.
• Strong understanding of safeguarding, risk management, ASB management and trauma-informed practice.
• Experience working with vulnerable adults and managing services supporting individuals with complex needs.
• Excellent partnership-building skills with local authorities, health services, social care and external stakeholders.
• Strong organisational skills with the ability to manage multiple priorities across several sites.
• Knowledge of housing management, compliance, health and safety and service quality standards.
• A proactive, solutions-focused approach with a commitment to delivering outstanding customer outcomes.

What you''ll get in return

• Opportunity to join a respected organisation making a real difference within the homelessness sector.
• A rewarding leadership role with significant autonomy and influence.
• Ongoing professional development and training opportunities.
• Supportive senior leadership team and collaborative working environment.
• Opportunity to shape service delivery and improve outcomes for vulnerable residents.
• Salary of up to -32,000 and benefits package.
• The chance to lead a passionate team committed to transforming lives and creating sustainable housing outcomes.

What you need to do now
If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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