Home Ownership Support Adviser

A-Housing-Association-is-currently-looking-for-a-Home-Ownership-Support-Adviser-on-a-temporary-basis-for-about-3-months.

Key-responsibilities-are-as-follows

Be-the-conveyancing-specialist-within-the-Home-Ownership-Support-team-acting-as-the-single-point-of-contact-for-your-customers,-providing-sound-advice,proactively-progressing-transactions-and-unlocking-obstacles-to-completion/resolution.-Lead-on-all-relevant-legally-administrative-functions-related-to-the-transfer-or-disposal-of-property.

Manage-a-complex-and-demanding-caseload,-juggling-competing-priorities,-ensuring-cases-are-progressed-and-deadlines-met.-Work-under-your-own-initiative-to-determine-actions-and-advice-needed-for-each-transaction.

Competently-handle-customer-enquiries-about-a-range-of-Low-Cost-Home-Ownership-products.

Support-with-the-management-of-team-in-boxes-and-general-enquiries.

Supply-day-to-day-supervisory-and-escalation-support-for-the-Home-Ownership-Support-Officers-and-Operations-staff,-hosting-surgeries-and-providing-training-across-the-organisation-to-share-your-expertise.

Lead-on-the-disposal-of-void-units,-undertaking-viewings-or-on-site-visits-if-required.

Actively-champion-continuous-improvement,-identifying-and-suggesting-service-improvements-for-implementation-and-work-collaboratively-with-the-wider-department-to-reach-our-joint-objectives.

Build-and-maintain-collaborative-working-relationships-with-internal-and-external-stakeholders-to-foster-better-outcomes-for-our-residents,-drive-successful-transactions-and-share-expertise.

Be-engaged-on-policy-and-legislative-changes,-highlighting-risks-and-following-relevant-policies-and-procedures-as-required.-

Achieve-high-levels-of-customer-satisfaction-and-financial-targets-as-set-by-the-Home-Ownership-Support-Manager,-in-line-with-our-customer-strategy.

Drive-income-by-actively-promote-staircasing,-loft-conversion,-lease-extension-and-loan-redemption,-managing-all-aspects-of-each-application.

Meet-our-compliance-requirements,-ensuring-data-is-recorded-correctly,-and-transactions-are-completed-in-line-with-regulatory-and-audit-requirements.

Inform-business-planning-thorough-effective-progression-and-accurate-forecasting-of-your-transactions.

Support-Operations-and-our-customers-by-making-sure-new-accounts-are-set-up,-amended-and-closed-as-needed,-including-the-amendment-of-rents-and-ground-rents.

Manage-complaints-and-service-recovery-effectively-and-within-designated-timescales.

Support-team-and-departmental-projects-as-required-by-the-Home-Ownership-Support-Manager.

Support-the-effective-management-of-other-low-cost-home-ownership-products-(historic-or-new)-as-necessary.

PAYE26.81-Umbrella35.46-Hybrid-role

Essential-requirements

Worked-in-a-similar-role-previously-and-has-knowledge-of-shared-ownership,lease-extensions,right-to-buy,-affordable-housing,-understanding-ground-rent.

Experience-of-working-independently-to-deliver-excellent-customer-service-across-a-diverse-workload,-in-a-fast-paced,-target-driven-environment.

Must-be-immediately-available-or-on-short-notice