Home Ownership Specialist

Location: Hybrid/Reed House, Norwich Salary: £33,239 - £38,514 per annum Hours: 36 per week Contract Type: 1x Permanent and 1x Fixed Term Contract until January 2027 Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. We''re now seeking a Home Ownership Specialist to join our friendly and dedicated team in Norwich. As part of the team, you''ll play a key role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You''ll manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers. Customer service is central to this role. You''ll bring a proven track record of delivering high-quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you''ll help deliver outcomes that make a real difference. You''ll also demonstrate a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable. Key requirements: Proven experience in housing or property management Strong knowledge of leasehold management and relevant ..... full job details .....