Home Ownership Officer
Permanent
-40,000
Kent
Hamilton Woods Associates are currently recruiting for a Home Ownership Officer on a permanent basis.
Duties and Responsibilities of the Home Ownership Officer:
- Review and issue annual leaseholder service charges in line with legal and regulatory requirements.
- Manage leaseholder and shared ownership service charge accounts, including setting up payments and monitoring arrears.
- Prepare and present evidence for First Tier Tribunal hearings when required.
- Support the annual audit process of service charge accounts.
- Handle customer enquiries and arrange payment plans as needed.
- Assist with staircasing processes and home ownership sales.
- Keep policies and procedures updated to reflect current legislation.
- Produce reports and data on home ownership and income collection activities.
- Respond to solicitors'' leasehold enquiries for both leasehold and shared ownership sales.
- Manage Section 20 consultations, supporting internal teams and sending out relevant documentation.
- Set service charges for new developments in collaboration with the Development team.
- Address arrears issues and agree repayment plans.
Essential Requirements of the Home Ownership Officer:
- Full understanding of the section 20 process
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful