Home Ownership Manager

We have a new and exciting opportunity for a Home Ownership Manager to join a unique and award-winning housing association. As a Home ownership Manager, you will ensure that Phoenix homeowners receive an excellent housing management service with consistent, high quality customer care, instilling and promoting a home ownership empowerment culture. You will be responsible for the service charge setting and reconciliation for all residents, operational management of leasehold and shared ownership homes, along with freehold properties where service charges apply, and oversee all statutory and voluntary sales schemes e.g. Right to Buy and Right to Acquire ensuring that tenants who apply meet the eligibility criteria, and the risk of fraudulent applications is minimised. You will also ensure that legal requirements and timescales are maintained in accordance with the policy and procedures. The successful applicant will have an expert level understanding of service charge accounting and leasehold and shared ownership management, demonstrable experience of improving services in a management role, and a comprehensive understanding of continuous improvement and value for money culture. Experience of delivering change management would also be advantageous. A positive approach to excellent customer service, care delivery and a commitment to quality is essential for this role, alongside the ability to communicate effectively both internally and externally, maintaining confidentiality ..... full job details .....