Home Ownership Manager / Leasehold Management Lead (Housing)

12-month Fixed Term (Maternity Cover) Full Time 37 hours per week (Monday Friday, flexible working negotiable) About the Role Thrive Homes is seeking a Home Ownership Lead to manage and support our Home Ownership team. This team handles RTB, RTA, RTSO applications, resales, lease extensions, all legal documentation drafting and review, and customer advice. In this role, you will be responsible for leasehold management, Section 20 processes, dispute resolution, and compliance with legislation both current and upcoming. You ll also provide support to our Customer/Relationship Management teams when required and play a key role in ensuring excellent service delivery across all aspects of home ownership. You ll bring demonstrable experience in leasehold management and a proven ability to manage compliance, complaints, and legislative updates. You ll have the skills to manage a team s workload, collaborate with other departments to deliver outcomes, drive process improvements, provide strong reporting, and ensure services meet both operational and customer needs. Key Responsibilities Manage RTB, RTA, RTSO sales, resales, lease extensions, freehold restrictions, and all homeowner queries. Oversee all shared ownership transactions and staircasing approvals. Lead on Section 20, dispensation cases, and applications to the First Tier Tribunal (FTT). Support with department reporting, budget setting, and monitoring. Monitor and improve homeowner satisfaction levels. Analyse and report ..... full job details .....