Home Ownership Co-ordinator

Goodman Masson are currently working with a social housing organisation in Norwich to recruit for an interim Home Ownership Co-ordinator.Pay - £20 - £25 per hour INSIDE IR35About the RoleAn exciting opportunity has arisen for an organised and customer-focused Home Ownership Co-ordinator to join a well-established housing organisation.This role plays a key part in delivering a high-quality Home Ownership service, supporting customers through a range of home ownership and leasehold processes. You''ll coordinate and administer activities including Right to Buy, Right to Acquire, Shared Ownership transactions, staircasing, leasehold enquiries and property disposals, ensuring all legal, regulatory and customer service standards are met.This is an excellent opportunity for someone with strong administration skills, experience working to statutory deadlines and an interest in the social housing, property or legal sectors.Key ResponsibilitiesCustomer Service and Case ManagementAct as a primary point of contact for home ownership customers, providing clear advice and guidance.Manage customer cases from initial enquiry through to completion.Ensure customers are kept informed throughout the process.Resolve issues proactively and support positive customer outcomes.Handle leasehold enquiries, resale and assignment requests, staircasing administration and annual communications with shared owners.Home Ownership and ComplianceCoordinate Right to Buy and Right to Acquire applications, ..... full job details .....