https://jobs.co.uk/job/home-emergency-team-manager-evenings-3pm-11pm-davies-group--cc2fa5b4-f7ff-4cb6-947c-8a2521ea8b9d RSS feed for Home Emergency Team Manager- Evenings (3pm-11pm) at Davies Group. en-gb Wed, 24 Jun 2026 19:35:31 GMT https://jobs.co.uk/job/home-emergency-team-manager-evenings-3pm-11pm-davies-group--cc2fa5b4-f7ff-4cb6-947c-8a2521ea8b9d https://jobs.co.uk/job/home-emergency-team-manager-evenings-3pm-11pm-davies-group--cc2fa5b4-f7ff-4cb6-947c-8a2521ea8b9d Wed, 24 Jun 2026 11:52:26 GMT Location: Preston | Salary: 10000-500000 Annual | Type: Permanent | Location: Office Based (Fulwood, Preston)- Hybrid after 6 months Rota: Full-time rolling rota (7-3 and 3-11)Make a real impact when people need it mostAt Davies, we support customers facing urgent home emergencies - from heating failures to essential repairs - and we pride ourselves on being there when they''re at their most vulnerable. We''re looking for a dynamic, people-focused Team Manager to lead a high-performing team within our fast-paced 24/7 emergency contact centre.If you thrive in a rapid-response environment, can motivate teams to deliver exceptional care, and enjoy solving problems under pressure, this role will suit you perfectly.What will your day look like:Team LeadershipLead, coach and inspire a team of 12-16 Home Emergency handlersProvide ongoing training, support and developmentMonitor performance to ensure quality, productivity and customer outcomes are consistently achievedFoster a culture of empathy, urgency and accountabilityService DeliveryOversee end-to-end handling of emergency repair casesEnsure vulnerable customers receive timely, compassionate supportResolve escalations and remove blockers to ensure swift case progressionWork cross-functionally to maint... Permanent