Home Based Retentions Executive

Job Title: Customer Sales Advisor - Retentions Salary: 24,500 per year + OTE 7,800 per annum Contract: Permanent, full time (37.5 hours/week) Start Date: Various Shift Pattern: Rotating 6-week rota within core hours 8:00-20:00, Monday-SaturdayAbout Us For consecutive years we''ve been recognised as a "Great Place to Work." We''re looking for driven, customer-focused people to join our Retentions team where a supportive, target-driven culture rewards resilience, empathy and clear communication.The role As a Retentions Advisor you''ll work in a fast-paced, high-energy environment helping existing customers who are considering changes to their account. Your focus will be on listening, understanding customer needs, recommending appropriate solutions in line with FCA requirements, and achieving the best outcomes for both the customer and the business. You''ll log into our automatic call distributor and manage inbound interactions, building rapport quickly and delivering excellent service on every call.Who we''re looking forSelf-driven: motivated by sales targets and compliant outcomes.Empathetic, active listener: able to understand customer needs and build trust.Resilient and adaptable: stay calm under pressure, respond positively to rejection and regulatory change.Curious, growth mindset: keen to learn about products, compliance and customer perspectives.Clear communicator: explain products transparently, avoid jargon or misleading language.Independent: ambitious and ..... full job details .....