Hire Monitoring Admin Assistant

This is a fantastic opportunity to work for a dynamic, fast-moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.The Ideal CandidateWill have experience of working on the phones in an office environment, managing incoming and outgoing calls as well as emails. All training will be provided but a friendly approach, enthusiasm and excellent customer service are essential. There is room for professional development, if desired, which will see you grow from the ground up.ResponsibilitiesProvide unparalleled support to the team to enable them to progress the customer''s claimManage incoming calls, directing callers to the appropriate team and handling basic queriesFollow up with customers for pre-requested documents, such as images of their vehicle damageAssist the team with investigations into liability, contacting witnesses and sending out statementsReceive and process updates from various partner companiesManage emails, adding mail to handlers'' filesChase insurers for payment of outstanding invoices, over the phone and via emailSubmit invoices to insurer for payment; including a sense check review of those invoices prior to submissionKey Skills and KnowledgeGreat phone manner and customer service skillsStrong written and verbal skillsMust be computer literateHave a ''can-do'' attitude and a willingness to get stuck inAttention to detail and the ability to proactively ..... full job details .....