Hire Desk Manager

Hire Desk Manager Hire Desk ManagerLeedsSalary £45,000 plus company CarFully office-based role 8am-5pmYour new role As the Hire Desk Manager, you will play a pivotal role in overseeing and optimising the daily operations of our Hire Desk Teams at two key locations in the North (being comfortable with regular travel between the two is essential). Your primary responsibility will be to lead and inspire a large team of Hire Controllers across both locations, ensuring the delivery of exceptional service to our customers via telephone and e-mail. This dynamic role requires high-level people-focused leadership, strategic management of processes, and the ability to drive operational excellence across multiple sites and a broad product range. This role sits within Operations and the Customer Success Division.Key ResponsibilitiesLead, motivate, and mentor Hire Controllers across both sites, including direct management of Senior Hire Controllers and oversight of their teams, supporting on client calls, problem-solving and maintaining high levels of customer care. Foster a positive, collaborative culture with effective communication, aligned goals, and clear KPIs across both locationsOversee day-to-day operations, ensuring service consistency, efficiency, adherence to procedures, and continuous process improvement.Conduct regular performance reviews, coaching, and professional development; identify and develop talent for succession planningManage recruitment, onboarding, and ..... full job details .....