Hire Desk Coordinator

Join a busy customer operations team where no two days are the same KMC Recruitment is working with a well-established hire business to recruit a Hire Desk Coordinator for its Ipswich operation. This is an excellent opportunity for someone who enjoys speaking with customers, coordinating multiple tasks at once and making sure everything runs smoothly from enquiry through to delivery. You''ll be part of a supportive team, acting as the first point of contact for customers while working closely with colleagues across the business to deliver a first-class service. Whether you''re already working within the hire industry or have a strong customer service background and are looking for your next challenge, we''d like to hear from you. The Role As part of a busy customer service and hire desk team, you''ll be responsible for managing customer enquiries, arranging hires and ensuring customers receive a professional, efficient service throughout the process. Your responsibilities will include: Responding to customer enquiries by telephone and email. Preparing quotations and processing hire orders accurately. Liaising with operational teams to coordinate deliveries, collections and equipment availability. Building strong relationships with both new and existing customers. Providing advice on products and services to help customers find the right solution. Supporting Business Development Managers with customer accounts and enquiries. Maintaining accurate records and ensuring all ..... full job details .....