Hire Desk Controller

Our client is a well-established, family-run SME based in Royal Wootton Bassett, Wiltshire. With over 28 years'' experience as an independent plant, tool and equipment hire company, they have built a strong reputation for delivering excellent customer service and reliable hire solutions.As they continue their exciting growth journey, they are looking to recruit an experienced Hire Desk Controller to join their expanding team.Please note: Previous experience within the plant, tool or equipment hire industry is essential. As a Hire Desk Controller, you''ll be the first point of contact for their customers, ensuring a professional and efficient service from enquiry through to off-hire.Key responsibilities include:Managing incoming hire enquiries by phone and email.Preparing quotations and processing hire orders.Coordinating deliveries, collections and transport.Liaising with customers, drivers and workshop staff.Maximising hire opportunities and identifying upselling opportunities.Ensuring hire contracts and customer records are maintained accurately.Building strong, long-term relationships with customers.Delivering excellent customer service at every stage of the hire processRequirementsProven experience working on a hire desk within the plant, tool or equipment hire industry.Excellent customer service and communication skills.The ability to work in a busy, fast-paced environment.Strong organisational skills and attention to detail.Good IT skills and experience using hire ..... full job details .....