Hire Desk Controller

Job Title: Hire Controller

Location: Portchester, Hampshire  

Job Type: Permanent, Monday – Friday, 8:00am – 5:30pm

Overview:

A new opportunity for a Hire Controller to join a prominent company that provides a wide range of services including powered access, telescopic handler rental, machinery sales, contract hire options and specialized training programs.

Our client is a leader in equipment hire and is currently undergoing remarkable growth. As a Hire Controller, you will be supporting the depot manager and working close with the sales team, completing hire transactions, and following up with admin duties.

What do I need?

• Prior experience working on the Hire Desks within a plant, powered access or similar environment
• Ability to prioritize tasks and adjust schedules as needed.
• Excellent verbal and written communication skills.
• Proficiency in IT systems, including Excel, Word, and Outlook.

Responsibilities:

• Provide a professional and customer-focused service, responding promptly to customer enquiries and managing orders.
• Produce hire quotations and identify the most suitable equipment to meet each customer's requirements.
• Oversee customer orders to ensure equipment is available and deliveries are completed on time and to the required standard.
• Monitor equipment availability.
• Complete and maintain all relevant hire administration and documentation accurately.
• Negotiate hire rates with customers and suppliers while actively managing and following up on quotations.
• Work closely with internal teams to ensure customer requirements are communicated and delivered effectively.
• Build strong customer relationships by understanding their needs and identifying opportunities to provide additional support or services.
• Build strong product knowledge to confidently advise customers on equipment and services best suited to their requirements.