£32000 per hour
About the Role
A Hire Desk Controller is required in Slough for a full-time, temp-to-perm position. This role involves managing inbound hire and sales enquiries, answering calls, and responding to emails. The successful candidate will provide customer service over the phone and at the trade counter, completing transactions accurately. General administrative duties and product knowledge development are also key. Strong knowledge of tools or plant hire equipment is essential. Working hours are Monday to Friday, 7:30am to 5:00pm. The salary is £32,000 per annum, paid at £14.47 per hour.
Role: Hire Controller
Pay: £14.47
Location: Slough
Hours: Monday- Friday 7:30am – 5:00pm
Contract: Temp to Perm
We’re excited to be recruiting for a Hire Controller to join a busy and fast-paced operation. This is a great opportunity for someone who enjoys a varied role, taking ownership, and working as part of a supportive team. The ideal candidate will have good knowledge of tools and/or plant hire equipment.
Key Responsibilities:
- Responding to emails and customer queries along with answering incoming telephone calls.
- Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner
- Providing a high level of customer service, both over the phone and serving customers at the trade counter
- Carrying out general administrative duties
- Developing strong product knowledge to effectively support customers
- Ability to prioritise and manage multiple tasks and deadlines effectively in a fast-paced environment
Skills & Experience Required:
- Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries
- Ability to successfully complete transactions while ensuring customer satisfaction
- Previous experience in the hire or construction industry is essential
- Strong communication skills, including the ability to negotiate and build relationships
- Confident using initiative and judgment to make decisions in line with company policies and pricing structures
- A collaborative team player with a flexible and adaptable approach
- Strong organisational skills with excellent attention to detail
- Commitment to continuous improvement and enhancing service levels
- Good computer literacy, including MS Office, with a willingness to learn new systems
If you come from a tool or plant hire background and are looking for your next opportunity, we’d love to hear from you, apply now!
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