Hire Desk Controller

Hire Desk Coordinator / Hire Desk Controller South Wales circa £35,000 + BenefitsFull-Time, PermanentAbout the Opportunity Paradigm Employment Services are supporting a well-established business within the equipment and asset hire sector, known for delivering reliable service and operational excellence. Due to continued growth, they are now looking to appoint an organised and customer-focused Hire Desk Coordinator to join their busy operations team. This role sits at the heart of the business - coordinating hires, supporting customers, and ensuring smooth day-to-day operations.The Role You''ll be responsible for managing incoming hire requests and coordinating logistics to ensure efficient service delivery. Key responsibilities include:Handling inbound hire enquiries via phone and emailCoordinating equipment availability and schedulingProcessing hire orders, contracts, and documentationLiaising with drivers, engineers, and operations teamsProviding accurate information on availability, pricing, and timelinesManaging customer relationships and delivering excellent serviceSupporting billing, off-hires, and general administrationEnsuring all records are accurate and up to dateThe Candidate We''re looking for someone organised, proactive, and confident managing multiple tasks in a fast-paced environment. Ideal experience includes:Previous experience in a hire desk, coordination, or scheduling roleBackground in plant hire, logistics, construction, or similar (preferred)Strong ..... full job details .....