Hire Desk Controller

Location: Harpenden, HertfordshireSalary: 30,000- 32,000 per annumHours: Monday to Friday, 8:00am-5:30pmThe RoleOur client, a specialist equipment hire business based in Harpenden, is looking for an organised and customer-focused Hire Desk Controller to join their team. This is an excellent opportunity for someone with experience in equipment hire, plant hire or a similar customer-facing, operational role to manage hire enquiries, coordinate equipment availability and ensure a smooth service for customers. You will play a key role in supporting the day-to-day running of the hire desk, working closely with customers, drivers and internal departments to deliver an efficient and reliable service.OverviewManaging incoming hire enquiries, bookings and customer requests.Preparing hire quotations, processing orders and confirming equipment availability.Coordinating equipment deliveries, collections and off-hires.Maintaining accurate hire records, contracts and customer information.Liaising with customers to understand their requirements and recommend suitable equipment.Coordinating with drivers, transport teams, service engineers and depot staff to ensure equipment is delivered on time.Monitoring ongoing hires, extensions and returns, ensuring records are kept up to date.Handling customer queries and resolving hire-related issues professionally.Supporting the wider team with the day-to-day administration and smooth operation of the hire desk.Building and maintaining strong ..... full job details .....