Hire Controller / Trade Counter

Hire Controller / Trade Counter – Warrington

Location: Warrington
Salary: £29,500 per annum
Hours: Monday to Friday (No Saturdays)
Job Type: Full-Time, Permanent

Smith’s Equipment Hire are seeking an energetic and enthusiastic Hire Controller / Trade Counter to join our busy Warrington branch. If you are customer-focused, enjoy building relationships, and thrive in a team environment, this is a fantastic opportunity to grow your career with a leading independent hire company.

About the Role

As a Hire Controller, you will be the first point of contact for customers visiting the trade counter or calling the depot. You will handle enquiries, process orders, and provide excellent service at every stage.

Your responsibilities will include:

• Serving customers face-to-face and over the phone

• Processing hire contracts and trade counter sales accurately

• Providing advice and guidance on products and services

• Coordinating with the depot team to ensure smooth operations

• Delivering a first-class customer experience

Don’t worry if you don’t have industry knowledge – we provide full training through our bespoke training facility.

About You

We are looking for people who are:

• Customer-focused with strong communication skills

• Positive, enthusiastic, and team-oriented

• Organised with good attention to detail

• Confident using computer systems

• Keen to learn and develop within the hire industry

Benefits

• Salary: £29,500 per annum

• 25 days holiday plus statutory holidays (33 days total)

• Additional 2 days holiday after 5 years’ service

• Weekly pay

• Free tool hire for employees (excluding consumables and delivery)

• Group life cover (3x annual salary)

• Wellbeing services

• Employee referral scheme

• Company pension scheme

• Full uniform provided

• Discounted personal legal services

This is a brilliant opportunity to join a supportive and growing business. If you are ready to develop your career as a Hire Controller / Trade Counter in Warrington, we’d love to hear from you.