Hire Controller

Hire Controller

Location: Cardiff
Salary: -29,000 - -31,000 + quarterly bonus + Loyalty Perks

We''re partnering with a leading independent plant & tool hire business with a strong and growing footprint across the UK. With continued expansion and investment, they are now looking to bring in a high-calibre Hire Controller to support depot operations and deliver an exceptional customer experience.

This is a key, front-line role within the business-perfect for someone who thrives in a fast-paced environment, enjoys customer interaction, and wants to play a direct part in driving operational success and growth.

• Managing the day-to-day operations of the Hire Desk, ensuring a smooth and efficient hire process
• Coordinating hire equipment, fleet availability, and stock levels across the depot and wider network
• Overseeing hire contracts, off-hires, and audits to ensure accuracy and compliance
• Working closely with logistics teams to ensure timely and efficient transport scheduling
• Handling inbound calls and enquiries while supporting sales opportunities and conversions
• Identifying and acting on new business opportunities from customer interactions
• Supporting pricing, rates, and commercial decisions when required
• Building strong relationships with customers to enhance retention and growth

• Experience in a hire operations / hire desk / plant hire environment (essential)
• Strong organisational and communication skills
• Commercial mindset with the ability to identify sales opportunities
• Confident working independently and under pressure
• Strong relationship-building and negotiation skills
• Good IT proficiency and attention to detail
• A proactive, flexible, and solutions-driven approach

(Plant / construction knowledge is advantageous but not essential)

• Bonus potential of up to -2,400 per year
• Loyalty bonus scheme starting at -25 per month, increasing to -35 per month with service
• Pension + life assurance (3x salary)
• 32 days holiday (including bank holidays)
• Birthday gift + perks platform
• Clear opportunities for career development and progression
• Join a growing, supportive and ambitious team

Monday to Friday
Shift patterns: 6:30am - 4:00pm or 7:30am - 5:00pm