Hire and Service Controller

Service and Hire Controller Location: Kirkwall Hours: Full Time - 37.5 hours per week _Keep Customers Working. Keep Operations Running Smoothly._At MacGregor Industrial Supplies, great customer service doesn''t stop when a sale is made. Our Service and Hire team plays a vital role in ensuring customers receive the support, equipment and expertise they need to keep their businesses moving.We''re looking for an organised, customer-focused Service and Hire Controller to join our Kirkwall branch. This is a fast-paced role where you''ll coordinate equipment servicing, repairs and hire activity while acting as a key point of contact for customers and colleagues.If you''re someone who enjoys problem solving, thrives on organisation and takes pride in delivering excellent service, we''d love to hear from you. The Role As Service and Hire Controller, you''ll be responsible for coordinating the day-to-day operation of our service and hire activities, ensuring customers receive a professional, efficient and responsive experience.Your responsibilities will include: Managing service bookings, repairs and hire enquiries from customers Coordinating workshop schedules to ensure repairs and servicing are completed efficiently Raising job cards, hire agreements and associated documentation Liaising with customers regarding repairs, servicing progress, quotations and equipment availability Scheduling equipment inspections, maintenance and servicing activities Processing customer orders, ..... full job details .....