Hire Agent - Fixed Term

Davies Group are looking to recruit a Hire Agent to work within our Vehicle Replacement Group team in Birmingham. This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You''ll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level. At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.What will your day look like:Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA''sProcess Bookings of the hire vehicle using the companies preferred supply chain via the in-house systemProcess delivery of the hire vehicle using the companies in house systemManaging a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claimKeep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangementsProvide advice to client regarding the claim and any additional services offered by the businessComply to all technical and regulatory processes and proceduresAny other duties as commensurate under this roleKnowledge and Abilities:Previous experience in ..... full job details .....