High Risk Recoveries Agent - Debt Operations

Location: Sale, ManchesterRole Profile (The purpose of the role)The High Risk Recoveries Agent is responsible for recovering debts for high-risk customers with balances of £15,000 or higher. This role will also managing accounts where customers are undergoing a complex change of tenancy process and working with third party DCAs to manage the end to end collection do debt up to the point of litigation.Scope of the Role (The functions, people and revenue responsibilities)Direct Reports: NoneReports to: Head of 3rd Party RecoveriesResponsibilities of the role (What we want you to do)Manage a defined portfolio of high-risk customers ensuring that those customers are effectively managed through the debt collection processes. Oversee and manage all debt related queries for defined portfolio of customer by taking inbound calls and correspondences that have been passed from other teams.Actively manage and contact customers that are overdue using statement of account reconciliations (to allow for a full analysis of the account) and other methods including telephone conversations to review details of all overdue balances.Proactively, review new invoices raised to identify potential bill shocks and link in with customers prior to the customers payment due date.Manage and aim for first-time resolution with customers agreeing a payment or payment plan and re-setting Direct debits to avoid future debts where appropriate.Work with the supporting teams such as PDV/Disconnections and 3rd ..... full job details .....