HGV Service Advisor

HGV Service Advisor

Location: Bicester
Salary: £28,000 - £32,000 per annum + Bonus (up to £4,000 OTE £36,000)
Job Type: Permanent, Full-Time
Working Hours: 44.5 hours per week (including 1 in 3 Saturday mornings)
 
ISQ Recruitment is currently seeking an experienced HGV Service Advisor to join a busy commercial vehicle service operation based in Bicester.
 
This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and acting as the key link between customers and the workshop team.
In this role, you will play an essential part in ensuring the smooth running of the service department, managing customer enquiries, coordinating vehicle repairs and servicing, and ensuring customers receive clear communication throughout the process.
 
If you have previous experience in a commercial vehicle, HGV, or automotive service advisor position, this could be the ideal next step in your career.
 
Key Responsibilities

• Act as the main point of contact for customers bringing vehicles in for service or repair
• Coordinate workshop bookings and manage the daily service schedule to maximise productivity
• Gather detailed information about vehicle faults and service requirements
• Provide accurate updates to customers regarding vehicle progress and completion times
• Liaise with the workshop team to ensure work is carried out efficiently
• Identify additional repair or service opportunities and communicate these professionally to customers
• Obtain customer approvals and authorisations for additional work
• Maintain accurate vehicle service records and documentation
• Raise invoices and ensure work orders are correctly processed
• Follow up with customers after service visits to ensure satisfaction
• Monitor work-in-progress and ensure jobs are completed within agreed timeframes
• Ensure all health and safety procedures and company standards are followed

Candidate Requirements

• Previous experience as a Service Advisor within HGV, commercial vehicle or automotive sectors is highly desirable
• Strong customer service and communication skills
• Excellent organisational and administrative abilities
• Ability to manage multiple tasks and prioritise workload effectively
• Good attention to detail and problem-solving skills
• Confident working in a busy service department environment
• Ability to work both independently and as part of a team
• Basic technical understanding of vehicle servicing and repairs is beneficial

Working Hours
44.5 hours per week across rotating weekday shifts:

• 7:00am - 4:00pm
• 8:00am - 5:00pm
• 9:00am - 6:00pm

(All shifts include a 30-minute unpaid break)
Plus 1 in 3 Saturday mornings, 8:00am - 12:00pm.
 
Benefits

• Competitive salary with performance-related bonus
• Ongoing training and career development opportunities
• 30 days annual leave including bank holidays
• Additional holiday entitlement with long service
• Holiday purchase scheme
• Workplace pension
• Staff referral scheme
• Cycle to work scheme
• On-site parking
• Company uniform provided

Apply Now
If you''re an organised, customer-focused Service Advisor looking for your next opportunity within the commercial vehicle sector, we''d love to hear from you.
 
Apply today with ISQ Recruitment to find out more about this opportunity.

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