Helpline Supervisor (Maternity Cover)

Helpline Supervisor (Maternity Cover) - National Charity Hours: 35 hours per week, Monday to Friday, choice of shifts available Contract: Fixed term to 15th January 2028 About Us Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. The Impact You Will Have As a Helpline Supervisor you will oversee multiple volunteers delivering the service as well as delivering it yourself when no volunteers are on shift. You will supervise volunteers'' delivery of the helpline channels - this will include simultaneous remote supervision of several volunteers across different platforms. You will provide feedback for volunteers to assist with their performance and development. You will respond to service users of Missing People''s helpline via phone, email, text, 1to1 Chat and any other means of contact, and handle sensitive calls, deal with crisis intervention situations. This position is part of an award-winning helpline team providing crisis support to missing children, vulnerable adults - those who have run away or left home - ..... full job details .....