Helpline Operators

From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you will see more of Howden s name and expertise, reflecting broader capability for our clients and offering our people greater opportunities to grow, connect and develop. We are currently recruiting a number of Helpline Operators to join the Pensions Administration Business Area. This role will be hybrid working and based in our Birmingham office. The Helpline Operator s main responsibility will be to answer and deal with calls from clients, scheme members, their representatives and other organisations in a professional and friendly manner. You will work as part of a team, to ensure the speedy response rate to all calls and queries received, upholding a high standard of customer care at all times. The successful Helpline Operator will ideally have previous Customer Services and Call Handling experience, as well as being a proactive go-getter . If you pass the initial screening, you ll be invited to complete a series of assessments including a skills test, a workplace behaviour assessment to see how well the role suits your working style, and a one-way video interview with scenario-based questions. This helps us get a fuller picture of how you ll thrive in the role beyond what s on your CV. A snapshot of your day: Answer a high volume of calls, promptly, and maintaining ..... full job details .....