Helpline Care Navigator - West and South West Regon

Job Purpose This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP and CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West. You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP and CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP and CBD and enhance referral pathways across the region. This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager. Contract Type Full Time - permanent contract (6 month probationary period) Salary £27,500 per annum Hours of Work and Annual Leave 35 hours per week - this may include working some unsociable hours, including evenings and weekends. 28 days plus bank holidays. Pro-rated for part time role. The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN''s currently work from the office on a Wednesday. There is flexibility ..... full job details .....