Helpline Advisor

We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota. These positions are offered on a fixed term basis until 31 March 2027. Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care? If yes, then we''d love to hear from you What we offer: At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata) An extra day off for your birthday and options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, gym, entertainment and leisure discounts Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme and season ticket loans Ongoing training and support with opportunities for career development and progression About the role: This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your ..... full job details .....