Helpline Advisor

Helpline Advisor (Fixed-Term Contract) Location: Crewe, CheshireSalary: £13.45 per hourHours: 37.5 hours per week (Rota hours between 8am to 8pm - Monday to Sunday (5 days) Contract: Fixed-Term 3 months About the Opportunity Our client is seeking a compassionate and customer-focused Helpline Advisor to join their Contact Centre team on a 3-month fixed-term contract.This is an excellent opportunity for an individual who enjoys helping others, thrives in a fast-paced environment, and is passionate about delivering exceptional customer service. Working as part of a supportive team, you will provide advice, guidance, and assistance to customers and stakeholders, ensuring a positive experience at every interaction.The Role As a Helpline Advisor, you will be responsible for managing a variety of inbound enquiries, providing professional support, and ensuring customers receive a prompt, empathetic, and efficient service.You will work collaboratively with colleagues across multiple departments to resolve queries, support customers with their needs, and contribute to maintaining high service standards.Key Responsibilities Provide professional and empathetic support to customers, stakeholders, and partner organisations.Manage a varied workload while achieving internal service standards and performance targets.Liaise with colleagues across different departments to resolve issues efficiently and effectively.Use strong problem-solving skills to identify solutions and make informed ..... full job details .....