Helpline Advisor- Casual

We are looking for a dedicated and compassionate Helpline Advisor to support victims of crime at the growing National Contact Centre team in Cardiff.This is a casual position, and applicants must be able to commit to a minimum of 2 x 7.5 hours shifts per month. The shifts will mainly be evenings and weekends to cover staff absence and busy periods. What we offerAt Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:Flexible Working Options: Including hybrid working.Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.Birthday Leave: An extra day off for your birthday.Pension Plan: 5% employer contribution.Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.Wellbeing Support: Employee assistance programme and wellbeing support.Inclusive Networks: Access to EDI networks and colleague cafes.Sustainable Travel: Cycle to work scheme and season ticket loans.Career Development: Ongoing training and support with opportunities for career progression.About the role:This role is based at our National Contact Centre in Cardiff. You will need to commit to a 2 week induction program, which will run Monday - Friday, 9am - 5pm.As a ..... full job details .....