Helpline Adviser

Helpline Adviser £25,563.66 per year Leeds LS1 5SH / Remote Worker 1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We''re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. Our Services team based in Leeds has an opening for a Helpline Adviser. Location: This role requires weekly attendance at Scope Leeds office (3 Brewery Wharf, Leeds, LS10 1JF) with the remaining days worked remotely. The working pattern for this role will be agreed and will be varied over shift patterns between 9am to 6pm Monday to Friday and to include some Saturday working 10am to 6pm. The role We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope''s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers. In this role, you will: Provide consistent high-quality responses to enquiries received at Scope''s Helpline via telephone, email, live chat, our online community, and social networking channels, within set turnaround times. Ensure that customers feel valued and are provided with information that is tailored to meet individual need, is accurate, up to date and accessible to them. Provide excellent customer service with a friendly and ..... full job details .....