Helpdesk Technician 2nd Line Support

Overview

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for 2x Helpdesk Technicians within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.Responsibilities

Provide 2nd line support for Windows, Office 365, and other core systemsTroubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)Support remote access tools (RDP, VPN) and disaster recovery solutionsMonitor system alerts and respond to tickets via the helpdesk platformKeep users informed on issue progress and planned outagesEscalate complex issues to 3rd line or field engineersLog time accurately on support ticketsWhat You''ll Need

Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)Experience with Windows ServerGood understanding of networking: VLANs, port forwarding, routing, switchingProficient in Microsoft Office appsAbility to troubleshoot and resolve technical issues quicklyExcellent communication and time management skillsSelf-motivated and able to work in a fast-paced environmentRole Details

Location: Morley, LeedsHours: Monday to Friday, 8:45am – 5:15pmContract: Permanent, Full TimeSalary: £25,000 – £30,000 DOELocation: Morley, LeedsIf you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or contact M:(phone number removed) T:(phone number removed)Posted: Sep 18th 2025 | Closes: Oct 19th 2025 | Sector: ..... full job details .....