Helpdesk Team Leader

Annual salary: up to £30,975.00 Helpdesk Team Leader Location: Rainham - London Salary: £30,975 Contract Type: Permanent, Full-Time Hours, Office based Hours: 42.5 hours per week, Monday to Friday, 8:00am - 5:00pm About the Role We are seeking a customer-focused and enthusiastic Helpdesk Team Leader to act as the link between the Helpdesk Operators and the Management Team. This is an exciting opportunity for someone who wants to take ownership of a team and put their own stamp on the role. The ideal candidate will possess strong multitasking skills and be able to prioritise their workload effectively. Role Responsibilities Provide administrative support to Helpdesk Operators. Lead, manage, motivate and support staff to deliver contractual requirements.Delivery of performance reviews and one to one''s and reporting to line manager.Arrange and support training for Helpdesk OperatorsEnsure all records and IT data on systems remains updated.Overall responsibility for the delivery of a customer focused service to our service users.Overall responsible for the co-ordination of Helpdesk Operators Role Criteria Excellent customer service skillsGood Microsoft Office skillsWillingness to complete ad hoc tasks as requiredPrevious administrative experiencePrevious management experience Benefits we can offer you 25 days annual leave plus bank holidaysAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard ..... full job details .....