https://jobs.co.uk/job/helpdesk-team-leader-daniel-owen-ltd--0cdc81f1-2fa3-4310-b0ac-5007e36eb52c RSS feed for Helpdesk Team Leader at Daniel Owen Ltd. en-gb Sat, 25 Apr 2026 23:20:25 GMT https://jobs.co.uk/job/helpdesk-team-leader-daniel-owen-ltd--0cdc81f1-2fa3-4310-b0ac-5007e36eb52c https://jobs.co.uk/job/helpdesk-team-leader-daniel-owen-ltd--0cdc81f1-2fa3-4310-b0ac-5007e36eb52c Tue, 21 Apr 2026 11:52:49 GMT Location: Salford | Salary: 32000.00-32000.00 Annual | Type: Permanent | Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: 32,000 - 34,000 per annum (dependent on experience) Working Hours: Monday to Friday, 8:30am - 5:00pmJob DescriptionWe are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment.Key Responsibilities:Manage and lead a team of contact centre operativesOversee the daily operations of the scheduling teamConduct regular 1-to-1s and performance reviewsMaintain and update training documentation and identify team training needsSupport the rollout of new processes and initiativesEnsure compliance with all relevant procedures and policiesRequirements:Minimum 3 years'' experience in a contact centre environment3+ years experience in a team leader or supervisory... Permanent