Helpdesk Team Leader

Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: 32,000 - 34,000 per annum (dependent on experience) Working Hours: Monday to Friday, 8:30am - 5:00pmJob DescriptionWe are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment.Key Responsibilities:Manage and lead a team of contact centre operativesOversee the daily operations of the scheduling teamConduct regular 1-to-1s and performance reviewsMaintain and update training documentation and identify team training needsSupport the rollout of new processes and initiativesEnsure compliance with all relevant procedures and policiesRequirements:Minimum 3 years'' experience in a contact centre environment3+ years experience in a team leader or supervisory roleStrong organisational and prioritisation skillsExcellent verbal and written communication skillsHigh attention to detail and accuracyAbility to lead and motivate a team in a dynamic environmentIf you''re interested, please send your CV or call Jess on (phone number removed) for more ..... full job details .....