https://jobs.co.uk/job/helpdesk-team-leader-backshift-city-facilities-management--e5bb9388-61d4-4d02-bcd4-a91f4a656d2f RSS feed for Helpdesk Team Leader - Backshift at City Facilities Management. en-gb Wed, 10 Jun 2026 06:47:54 GMT https://jobs.co.uk/job/helpdesk-team-leader-backshift-city-facilities-management--e5bb9388-61d4-4d02-bcd4-a91f4a656d2f https://jobs.co.uk/job/helpdesk-team-leader-backshift-city-facilities-management--e5bb9388-61d4-4d02-bcd4-a91f4a656d2f Mon, 08 Jun 2026 23:00:00 GMT Location: Glasgow | Salary: £29214/annum + great company benefits | Type: Permanent | Job Title: Helpdesk Team Leader - Backshift  Location: Glasgow Head Office  Contract: Permanent  Working Pattern : 5/7 Days, 2 Week Rotation   Salary: £29,214.43 per annum + great company benefits!  START DATE - WEDNESDAY 8TH JULY Job Purpose:    This is a key position, leading the CSRs who act as ambassadors for our business.     Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest level of customer care and satisfaction at all times.  The role will develop to be responsible for leading a team of approx. 15 colleagues, across seniors and CSRs, ensuring all service delivery targets are being met and exceeded, wherever possible.     Team Leaders are an integral part of the management team, adding true value to the business.    Key Accountabilities: Safety    To ensure that all activity compiles with Health & Safety policies.   People    To ensure company policies and practises are followed and delivered consistently.   To coach, motivate to ensure people performance is optimised.   Conduct yearly appraisals for team leaders and support them to carry out their own team appraisals   Manage all ... Permanent