Helpdesk Support Technician

Overview

Helpdesk IT Support Technician | Northampton | Competitive Pay and Great BenefitsAshby Computer Services LLP is looking for a talented and motivated Helpdesk IT Support Technician to join our growing team in Northampton.If you’re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we’d love to hear from you.About Us

We’re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we’re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive.What We Offer

Competitive salary and bonus schemePaid exam completion bonus28 days holiday (including 8 bank holidays)Company pension schemeInternal training and exam supportClear progression opportunities within the businessWhy Join Us?

Professional Development Continuous training and career growth supportDynamic Environment Challenging and rewarding work with varied clientsSupportive Team Culture Work with a friendly, collaborative teamCutting-Edge Technology Exposure to the latest IT tools and solutionsKey Responsibilities Of The Helpdesk Support Technician

Be the first point of contact for support queries within defined SLA parametersSupport and manage IT operations for clientsMonitor and maintain customer backup regimes, escalating issues as neededCarry out anti-virus updates, scans, and system security checksAssist with software configuration, computer setups, and installationsInstall and manage Office 365 solutionsProvide first-line support for server infrastructurePerform remote installations of new IT equipmentWhat We’re Looking For

Proven experience in an IT helpdesk roleExperience in MSP environments (preferred)Strong IT and communication skills with the ability to work under pressureA proactive, team-oriented approachMinimum 5 GCSEs at Grade C/4 or above (including Maths and English)Own transport and a valid driving licence preferred (occasional client site visits required)Must live within commuting distance of NorthamptonDesirable Skills (not Essential)

VLAN setup and configurationFirewall administration and internet connectivity setupsServer OS installation and Active DirectoryUbiquiti installation and administrationKnowledge of ESET antivirus softwareOffice 365 migration techniquesWhat’s Next?

If this Helpdesk Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration.Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.Referrals increase your chances of interviewing at Diverplay Ltda EPP by ..... full job details .....