https://jobs.co.uk/job/helpdesk-support-officer-hatched-recruitment-group--cce61daa-1443-477b-adfe-4e05a54ab57b RSS feed for Helpdesk Support Officer at Hatched Recruitment Group. en-gb Wed, 10 Jun 2026 13:06:33 GMT https://jobs.co.uk/job/helpdesk-support-officer-hatched-recruitment-group--cce61daa-1443-477b-adfe-4e05a54ab57b https://jobs.co.uk/job/helpdesk-support-officer-hatched-recruitment-group--cce61daa-1443-477b-adfe-4e05a54ab57b Thu, 04 Jun 2026 23:00:00 GMT Location: Ilford | Salary: £16.16/hour | Type: Temporary | Helpdesk Support Officer A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio. Key Responsibilities * Manage and monitor facilities and maintenance requests through the CAFM (Civica) system * Coordinate works with contractors and internal teams * Prioritise and track jobs, ensuring service standards and response times are met * Escalate delays, risks, and outstanding issues where required * Raise purchase orders and support invoice processing and reconciliation * Maintain accurate records and assist with reporting and data management * Deliver a high standard of customer service to stakeholders, contractors, and service users Requirements * Minimum 2 years'' experience in an administrative, helpdesk, or data entry role * Strong IT skills and confidence working across multiple systems * Excellent communication and customer service skills * Ability to manage competing prioritie... Temporary