https://jobs.co.uk/job/helpdesk-supervisor-hatched-recruitment-group--3100a257-d8fb-4caa-bc14-dae57f34f76d RSS feed for Helpdesk Supervisor at Hatched Recruitment Group. en-gb Thu, 28 May 2026 06:16:17 GMT https://jobs.co.uk/job/helpdesk-supervisor-hatched-recruitment-group--3100a257-d8fb-4caa-bc14-dae57f34f76d https://jobs.co.uk/job/helpdesk-supervisor-hatched-recruitment-group--3100a257-d8fb-4caa-bc14-dae57f34f76d Sun, 10 May 2026 23:00:00 GMT Location: Smethwick | Salary: £15.38/hour | Type: Temporary | Helpdesk Supervisor Full Time - 37.5 hours per week Fully Onsite We are currently recruiting for a Helpdesk Supervisor to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting a large healthcare estate. The Helpdesk Supervisor will be responsible for overseeing the day-to-day operation of the helpdesk function, ensuring the efficient management of all reactive and planned maintenance requests across the contract. The role will involve supporting and guiding the helpdesk team, maintaining service standards, and ensuring effective delivery of service in line with contractual requirements. Key Responsibilities: Oversee the daily operation of the helpdesk function within a facilities management contract Support, guide, and supervise helpdesk operators to ensure consistent service delivery Manage and monitor workflow, ensuring all requests are logged, allocated, and progressed correctly Implement and maintain effective jeopardy management to reduce SLA failures Monitor job progress and ensure timely escalation of issues where required Ensure high standards of customer servi... Temporary