Helpdesk Supervisor

Helpdesk Supervisor Full Time - 37.5 hours per weekFully Onsite We are currently recruiting for a Helpdesk Supervisor to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting a large healthcare estate.The Helpdesk Supervisor will be responsible for overseeing the day-to-day operation of the helpdesk function, ensuring the efficient management of all reactive and planned maintenance requests across the contract. The role will involve supporting and guiding the helpdesk team, maintaining service standards, and ensuring effective delivery of service in line with contractual requirements. Key Responsibilities:Oversee the daily operation of the helpdesk function within a facilities management contractSupport, guide, and supervise helpdesk operators to ensure consistent service deliveryManage and monitor workflow, ensuring all requests are logged, allocated, and progressed correctlyImplement and maintain effective jeopardy management to reduce SLA failuresMonitor job progress and ensure timely escalation of issues where requiredEnsure high standards of customer service are maintained at all timesSupport reporting requirements and operational performance monitoringLiaise with internal teams, engineers, and subcontractors to ensure service efficiency Requirements:Previous supervisory or management experience is essentialPrevious experience in a helpdesk, facilities management, or service ..... full job details .....